WHAT can be returned?
We are happy to exchange items if you change your mind, however we do not offer refunds for change of mind. All items need to be in perfect condition with all tags, plastic wrappings attached and in tact. If you would like to exchange a product, we need to be notified within 7 days and goods sent back with 14 days.
Should be product be faulty or defective on arrival, we will offer you a replacement of refund including shipping. If you arrange your own freight carrier, any damage caused during transit is the responsibility of the customer.
WHEN do items need to be returned/exchanged by?
If you would like to exchange items, then we need to be notified within 7 days and goods returned within 14 days. If you can't make it within 14 days, let us know as we are happy to discuss.
WHERE do items need to be returned to?
All exchanges and returns need to be returned to our location at 630 Port Road, Beverley 5009 SA.
HOW do customers return items?
All you need to do is to properly pack the item so that it is well protected (including all packaging and boxes) and send back with a copy of your original purchase invoice/paperwork.
SHIPPING for returns?
All shipping costs for exchanges and returns are the responsibility of the customer.
Instore return option?
If you would like to exchange a product in store, we're more than happy to do so. Again, all you need to do is notify us, bring in the product in perfect condition with all tags attached, and bring along a copy of your original order invoice/paperwork within 14 days.
All items need to be in their original packaging with all tags, plastic wrappings attached.