Terms and Conditions

Print
Phill Richter | Thursday, 17 November 2011 15:11

 

 

Greatrex Login Information

Your privacy is of utmost importance to us. Any information submitted to us will not be disseminated to any third party.

Greatrex secures your private information using a

You can place your orders through a password-protected account by registering on our website, logging-in and managing your purchases.

Re-ordering is easy and time-efficient as when you register and log into our online store, details such as your shipping address and billing information will be automatically filed to your username.

After placing an order on the Greatrex website you will receive an email with details of your purchases and the status of your order. Every time the status changes on your order you will receive an email advising you of your order’s current status. In this email will be freight prices for orders with multiple items as well as stock availability.

Any changes to your personal details can be reviewed and modified by logging in and clicking ‘account maintenance’ and then ‘account information’. Here you can also review your past purchases and your current order status.

When you order online using our website, we use a secure server using high-grade AES_ENCRYPT  that encrypts all of your personal information to prevent unauthorised access to your details. All payments are processed through PayPal, however you are not required to set up your own PayPal account). We DO NOT store your credit card details on our website or server.

Through our e-Newsletter, Greatrex will keep you up to date on everything happening on the site and in-store. You will also receive updates about new and featured products, special deals and exclusive online offers. You have the option to unsubscribe at any point by sending a reply email with the subject as ‘stop’.

If you have already registered at Greatrex, but forgotten your password please click ‘Lost Password’.

Freight

When finalising orders on the Greatrex website, you will see an option for freight. If you are purchasing one item, the freight price is fixed for that item and will be displayed in a pop up selection tab. If you are purchasing multiple items, please select the multiple items pop up tab option. After submitting your order you will receive a return email with the freight price for the items you are purchasing. A button will be attached that links to PayPal where you can proceed with payment. If you have any questions about payment, please contact us.

Greatrex Privacy Policy

Your privacy is of utmost importance to us and Greatrex is fully committed to protecting your personal details.

Greatrex secures your private information using password-protected accounts.

We use your information to identify, review and confirm your orders, provide you with our newsletter, keep you updated on new products, and to personalise your shopping experience with us.

Greatrex is NOT involved in the selling, trading or alternative unauthorised use of personal information. We will not pass on any of your personal details to any other organization without your permission, other than for the necessary delivery of your ordered products and or services.

Any reviews or modifications to these policies will be posted on this page. Please check regularly for any updates.

If you have any questions regarding privacy issues please email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Greatrex Returns Policy

Please direct any queries regarding returns or warranty claims to the information in our Contact Us page.

Greatrex is happy to exchange your purchased goods providing all original packaging, parts, and accessories are included with the product and the product has not been used or damaged in any way. The product may be exchanged for other goods from Greatrex of equal value. If you would like to exchange the product for a product of higher value, the difference will be paid prior to despatch or on collection from our storefront. Any extra freight charges will be at your expense.

Warranty claims are not with Greatrex, but with the manufacturer of the product concerned. Where possible, Greatrex are happy to handle the return on your behalf when products are purchased through our on-line store or shopfront. All freight costs are at your expense. As warranty claims are not with Greatrex, this may take time for the manufacturer to process claims and replace products where the warranty is valid.

Terms and conditions of manufactures warranties are deemed by the manufacturer, not Greatrex. If the manufacturer gives you a store credit with Greatrex, Greatrex will not give a cash refund. The store credit must be used to purchase equipment/clothing from Greatrex.

Product manufacturers or their authorised service centres generally directly handle warranty claims.

All Returns sent back to Greatrex MUST BE pre-paid freight.
Greatrex will NOT accept return to sender or receiver pays.

Bat Warranty Guidelines 

*        Once the packaging is removed from your new bat, unless there is a warranty claim we cannot accept exchanges.

*         Returns and exchanges for opened or used bats under warranty are the responsibility of the manufacturer.

*        Standard manufacturer warranties cover cracking, bending, or significant denting that may occur during normal field usage. Please check the manufacturer’s warranty for specific details, conditions and coverage.


Warranty and Returns Procedure

Products to be returned will require a Return Authorisation Number (RA).

We cannot accept product returns without an RA.

To be issued with an RA please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the following information:

*         A copy of your order/invoice with your details, the product details etc.

*         Product details

*         Invoice Date

*         Contact details

*         Reason for return

Where a particular manufacturer requires the product to be sent directly to them, we will provide the details in a return email.

The RA is valid for 10 days from its date of issue. Products arriving after this date may not be accepted.

When you have received the RA, it is important that you prepare the product for delivery in protective packaging. To enable us to give you excellent service, please include the following items:

*         A copy of your original Purchase Order

*         A copy of the return authorisation email

*         Original packaging and ALL parts & accessory items included with the product

Write the RA clearly on the outside of the parcel/package so that your returned packages can be easily identified.

The address for product returns will be confirmed when you receive your RA Number.

Returned products will be inspected and tested to determine the exact nature of the fault. If a fault cannot be found we have the option of returning the product(s) back to you. In this instance, freight will be at your expense.

Once we have received your returned product(s) we will notify you and keep you updated on its progress.

Greatrex cannot accept responsibility for loss or damage to products occurring in transit on return to our warehouse.

Greatrex may not accept product returns if any of the following apply:

*         The product has been damaged due to unreasonable or unintended use

*         Incomplete or missing parts

*         The product has incurred normal wear and tear and is not covered by the warranty

*         The customer has simply changed their mind or decided they do not like the goods

Copyright, Privacy Policy, Disclaimer and Conditions of Sale

Copyright Information © 2010 Greatrex Sporting Goods. All rights reserved. 
All materials appearing on the Greatrex website are protected under Australian copyright law and international treaties and are the property of Greatrex. 
Reproduction in whole or in part, in any form or medium without express written permission from Greatrex or relevant brand/companies is prohibited. Violators of this policy may be subject to legal action. All product descriptions, images, photos and graphics, and website layout are copyrighted by Greatrex.

Third party website links

Our website has links to third party websites. Through these sites we may offer products and services. Whilst we include these sites for your convenience and use, we have neither responsibility nor liability for the content, activities or your use of these linked sites. Please check the privacy policies and statements of any linked sites as these are independent of our site.

Submissions from contributors
Some parts of this site consist of submissions from various contributors. The owners of Greatrex take great care to ensure that submissions are not copyrighted or that material is not illegally published here. If you find anything on this website that you believe to be in violation of copyright law, please let us know and we will attend to the matter immediately.

Trademarks
All trademarks belong to their respective trademark holders.

Privacy Policy Statement.
The owners of the Greatrex website believe very strongly in the privacy of visitors to this website and members of our on-line store. The information we collect is used to improve the content of our website, customize the content and structure of our website, and to notify users about updates on the website. Greatrex will not share your personal information with any other party.

Disclaimer.
In no event will the creators of this site be liable to you or any other party for any damages to software, hardware or loss of information.
Although great care is taken to prevent incorrect pricing being published on this web site, we reserve the right to change such pricing to its correct form if found to be incorrect at any time.
We take great care in ensuring this website is 100% virus free, but we cannot guarantee this. Greatrex are not liable to any damages to software, hardware or loss of information from direct or indirect use of this website.

Submissions
Greatrex maintains the right to refuse and/or remove links or files which have been submitted to Greatrex.

Pricing

Some discounts quoted are off recommended retail prices.

Purchases within Australia

Prices subject to alteration without notice. 
All Prices INCLUDE 10% GST.

Purchases outside of Australia (exempt from 10% GST)
Please contact us for purchases outside of Australia for freight charges and GST exemptions.

Payment Options

All goods must be paid for prior to despatch

PayPal

PayPal is a secure way of purchasing product online and is used internationally. PayPal is free when purchasing within Australia. For more information about PayPal, please see www.paypal.com.au

Contact Us

If you would like to speak with us and discuss your individual needs, credit card payments can be organised over the phone for approved customers. We are committed to protecting your details and security.

Stock availability

*        Where stock is unavailable you will be notified. An alternative item may be suggested.

*        No rainchecks, means stock is available only until sold out.

We aim to make your visits to our website helpful and informative and your shopping experience enjoyable, interesting and convenient. If you have any requests or comments please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Policy Changes

We review our privacy and other policies occasionally where changes need to be made, and these practices are subject to change without notice. Please visit this page occasionally to check for any changes and become familiar with our policies.

Do you have any questions?

If you have any questions about this policy or any other detail you wish to learn more about, please contact us by email.

We look forward to assisting you with your baseball/softball/teeball equipment and uniform needs.

Thank you for your cooperation,

The Greatrex Team

Last Updated on Monday, 21 November 2011 11:01